Refund policy
At Zulu Boutique, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be able to return eligible items in accordance with the policy below.
Return Information
| Return Details | Our Policy |
|---|---|
| Return Period | Within 30 days of receiving your order |
| Return Condition | Unused, unworn, unwashed, and in original condition |
| Original Packaging | Items should be returned with original packaging where applicable |
| Return Shipping | Customer is responsible for return postage unless the item is faulty, damaged, or incorrect |
| Refund Method | Original payment method |
| Refund Processing | Within 5 business days after the returned item is received and approved |
| Sale Items | Eligible for return unless otherwise stated on the product page |
| Exchanges | Contact us to discuss available options |
1. Return Period
You may request a return within 30 days of receiving your order.
To start a return, please contact us before sending any item back. We will provide the relevant return instructions.
2. Return Conditions
To be eligible for a return, the item should:
- Be unused and unworn
- Be unwashed and free from damage caused by the customer
- Be in its original condition
- Include original packaging, tags, and accessories where applicable
- Be returned within the 30-day return period
We reserve the right to refuse a return if the item does not meet these conditions.
3. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.
4. How to Request a Return
To request a return, please contact us with:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Photographs where relevant
Please do not send an item back before contacting us, as we need to provide the appropriate return instructions.
5. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is generally responsible for the return shipping cost.
If you receive a faulty, damaged, or incorrect item, please contact us before returning it. We will review the issue and advise you regarding the return shipping arrangements.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used to place the order.
Please allow up to 5 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
7. Partial or No Refund
A refund may be reduced or refused if an item is returned in a condition that does not meet our return requirements, including items that have been worn, washed, damaged, or otherwise used beyond what is reasonably necessary to inspect the product.
8. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once opened or used, where applicable.
Any product-specific return restrictions will be stated clearly on the relevant product page.
9. Late Returns
Returns requested after the 30-day return period may not be accepted unless the issue relates to a faulty, damaged, or incorrectly supplied item.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Business Name: Zulu Boutique
Email: support@zuluboutique.shop
Address: 23 Stonehouse Rd, Werrington, Stoke-on-Trent, ST9 0JX, United Kingdom