Shipping policy

Thank you for shopping with Zulu Boutique. We are committed to delivering your order safely and as quickly as possible.

Shipping Information

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next business day. During busy periods, sales, or promotional events, processing may take slightly longer.

If there is a significant delay in processing your order, we will contact you using the information provided with your order.

Delivery Times

Once your order has been dispatched, our estimated UK delivery time is:

Economy UK Delivery: 3–5 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, severe weather, public holidays, or circumstances outside our control.

Shipping Charges

Free delivery is currently available for orders shipped within the United Kingdom.

Any applicable shipping charges or special delivery options will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for tracking information to become active after dispatch.

Incorrect or Incomplete Address

Please make sure your delivery address is correct and complete before placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be resent.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the delivery with the relevant delivery provider.

If you believe your parcel has been lost or significantly delayed, please contact us as soon as reasonably possible.

Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the items received.

We will review the issue and assist you with the appropriate next steps.

International Shipping

We currently ship only within the United Kingdom. We do not currently offer international delivery.

Contact Us

If you have any questions about shipping or your order, please contact us:

Business Name: Zulu Boutique
Email: support@zuluboutique.shop
Address: 23 Stonehouse Rd, Werrington, Stoke-on-Trent, ST9 0JX, United Kingdom